My Safes My Assets My Trustees
What if my heir updates his or her e-mail address or telephone number?
If your heir has updated his or her e-mail address or telephone number, you can update the details in the system.
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What happens if the heir passes away?
Since life is unpredictable we always have to be prepared for any scenario. If an heir passes away, your message will be kept on the system and only your appointed trustee will be able to delete it.
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How can the heir access the material that I left him or her?
Upon receiving notification of your death (after the verification process has been completed), the heir will receive an e-mail notification, informing him or her that you have left them personal messages in his or her SafeBeyond safe. The email will invite them to access SafeBeyond by following the hyperlink sent in the email, permitting the heir to view your stored messages in their personal safe.

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Can an heir refuse to accept messages?
The system will send your heirs reminders for your SafeBeyond messages. It will also send e-mail reminders to your trustees if your heirs subsequently fail to enter the system following their notifications.
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Should I tell the heir about the will?
This is ultimately your decision. Similar to a financial will, you can notify the heirs while you are alive and share the process with them.
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